Shipping & Handling, Returns & Exchanges

 Hubbardton Forge offers a number of different shipping options so your order arrives when you want it. Information regarding Returns and Exchanges can also be found on this page.

 

Shipping & Handling

Free Ground Shipping

We offer FREE ground shipping on shipments within the United States on all items eligible to ship via our standard carrier, UPS.*  Expedited shipping, if desired, is available for purchase during checkout. Larger items, which ship via truck, will be assessed a flat rate shipping charge which will be reflected during checkout.

*UPS requires physical street address for delivery.

Order Processing and Shipping Times

Outlet items are usually shipped on the following business day (Mon- Fri) from the date of order placement. Non Outlet items are made-to-order and as such, have longer lead times. Please refer to the product page for availability and lead time information as it relates to each product. Please note, this lead time information is the date the product will be available to ship and expedited shipping, if selected, will not reduce the lead time of the product.

Standard delivery is estimated at 4 – 7 business days (Mon – Fri) from the date of shipment, to the contiguous US. Standard delivery to HI/AK is estimated at 12 business days from the date of shipment.

Order Tracking

We will provide an email confirmation with tracking for every shipment of your order. Please allow 24 to 48 hours for tracking information to be accessible through UPS’ tracking systems. If you registered for Shop HF account, you may also access tracking information via your order history of your account by logging in and navigating to the Orders tab.

International Deliveries

We’re sorry but we are not currently set up to ship internationally. Please contact Customer Service for referral to a local International showroom.

Damaged Shipments

We pack shipments of Hubbardton Forge products to arrive at their destination in perfect condition. However, if there is a problem; please contact Customer Service for assistance.

Please inspect your orders upon delivery and report any shipping damage to Hubbardton Forge Customer Service immediately. All damage must be reported within 15 days from delivery.

 

Large Package Damage (LTL/Truck Shipment)
For items shipping via truck, inspect all shipments and note any damage or shortages on the delivery receipt and contact Hubbardton Forge immediately to report any damage. Failure to properly notate damages or shortages upon receipt will void our ability to file a damage claim.

 

Returns & Exchanges

Hubbardton Forge is committed to exceptional customer satisfaction. We proudly stand behind our entire Outlet, Exclusive and Made to Order items, through our Lifetime Limited Warranty.

Returns:             If you are not completely happy with your Exclusive, or Made to Order item, we will accept their return within 30 days of the original purchase date. Items must be in an uninstalled condition with the original packaging. A restocking fee of 30% of the purchase price will be assessed on all returned items. You are responsible for the return shipping charges on any item you return. Any expedited shipping charges you paid on the original order are non-refundable. Please contact Customer Service to initiate an exchange or return.

Exchanges:         If you would like to exchange your Exclusive, or Made to Order item, there will be no restocking fee assessed. You are responsible for the return shipping charges on any item you exchange, as well as shipping charges on the new item.

OUTLET items are first quality, often returned, like-new items. All OUTLET item sales are final. Final sale items cannot be returned for exchange, credit or refunds.*

*We accept returns for refund or exchange, for items damaged in transit (packages must be inspected upon receipt).

Cancelling an Order

OUTLET items are final sale and cannot be cancelled. All other items will be subject to a 30% cancellation fee. Contact Customer Service  at 1.833.730.0945, 8am – 6pm ET, Mon – Thurs, 8am – 5pm ET Friday, or email us at ShopHF@vtforge.com

 

Need Additional Assistance

Please email us at ShopHF@vtforge.com or call Customer Service at 1.833.730.0945, 8am – 6pm ET, Mon – Thurs, 8am – 5pm ET Friday

 

Contact Form